My name is Fiona and I work at the Helix Centre – a research studio based at Imperial College London. I am doing a project with Imperial College Healthcare NHS Trust to understand how they can improve the accessibility of outpatient appointments at their hospitals. We want to hear the experience of people who had appointments at St Mary’s, Charing Cross, Hammersmith, Queen Charlotte’s and Chelsea and the Western Eye Hospitals in the last 12 months and whether we communicated about their appointment in their preferred format.
We are particularly interested in chatting with people whose preferred communication and information format is Braille as we would like to understand how we could improve their outpatient experience. We will be carrying out 1-hour chats either over the phone or in-person to hear their experience and will provide them with a £25 gift voucher for participants.
I have shared below some information about the project that may be helpful.
Project summary:
Imperial College Healthcare NHS Trust, who run the Western Eye, Charing Cross, Hammersmith, St Mary’s and Queen Charlotte’s and Chelsea hospitals want to improve their outpatient services and how they communicate with patients.
We want to speak with people who had an outpatient appointment at one of our hospitals in the last 12 months and are blind or visually impaired. We would arrange to have a 60-minute chat with you over the phone or in-person to talk about your experience finding out about and attending your outpatient appointment.
You would receive a £25 voucher as a thank you for your time.
If you are interested, please contact us by phone on 07561 873711 or email [email protected] to register your interest.
You can find out more information about the project on the Trust website.
Kind regards,
Fiona O’Driscoll | Policy Fellow (she/her)
Helix Centre, Institute of Global Health Innovation, 3rd Floor, Paterson Building, 20 South Wharf Road, St Mary’s Hospital, London W2 1PE, UK